Shipping policy

Shipping Policy

Orders are processed within 2–4 business days, excluding weekends and holidays.

Once your order ships, tracking information will be sent to the email address provided at checkout. Delivery times shown at checkout are estimates and begin after the order has been processed.

At this time, we ship within the United States only.

Because fragrance contains alcohol, orders may be shipped using an eligible ground shipping service and may take longer than packages shipped by air.

Customers are responsible for entering a complete and accurate shipping address. If you notice an address error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Scents by Josh is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside our control.

If your order arrives damaged, leaking, incomplete, or incorrect, contact scentsbyjoshh@gmail.com within 3 days of delivery. Please include your order number and clear photos of the product and packaging.

For packages marked as delivered but not received, customers should first check around the delivery area and contact the shipping carrier. Please also contact us so we can review the situation.